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Information about ARCC accounts (including how to create them, etc.)
Once you've submitted your User Registration, we look over it as soon as we can, verify a couple of things, and create your account. After we have created your account, we will then respond to the E-mail you used to sign up, to schedule a meeting for your orientation, and some information about it. At the orientation, you'll be given a basic overview of the cluster, and that is where you will get your credentials to log in.
Information about job submission and other job-related elements
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Information about how you can support the ARCC
This could be a number of different issues, but the most common one is a private-key not working. First verify that it is asking for a "passphrase" instead of a "password." If it is asking for a "password" it is because your ssh-key wasn't used. Verify that you haven't moved or deleted your private-key. If you are certain that the path to your private key is correct, and it is still asking for a "password", check "Why was my private key ignored?(Mac&Linux)"
If you've already verified that your key is there, then you most likely have a permissions issue. Try running "sudo chmod 600 (your_private_key)", where "(your_private_key)" is the path to your private key, and see if that fixes the issue.
If, after trying this, and verfying your pathing, it still doesn't work, submit a ticket to request-stokes and we'll assist you further.